What is Conversational AI?
Updated May 2026
Conversational AI is software that talks to people in natural language, usually combining a language model with retrieval and tool use.
The category covers everything from a generic chatbot to a fully-equipped business agent. The dividing line in 2026 is whether the conversational AI can take real actions through tool calls.
Frequently asked questions
Is ChatGPT conversational AI?
Yes. ChatGPT is the most widely-used conversational AI product. Business-focused conversational AIs (like withlove agents) are narrower in scope but deeper in tool integration.
Related terms
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